Your appointments are very important to The Skin Station team; each appointment is reserved especially for you. At The Skin Station, we understand that circumstances may change and booking amendments may be necessary, therefore we respectfully request 48 hours notice for cancellations.

Strict 48 hours cancellation policy

Please understand that when you forget to cancel your appointment within the 48 hours cancellation time we miss the opportunity to fill that time, therefore customers awaiting appointments miss the opportunity to receive our services.

A 48 hour appointment reminder is sent via email as we understand that appointments may have been made in advance. Since the appointments are made individually for you, a cancellation fee will apply

Less than 48 hours notice or “No Shows” will result loosing your deposit payment.

Appointments will need to be pre booked. We will only be booking in clients on an appointment only basis. No walk in’s, as the salon door will be locked during an appointment.

Make sure you have filled out your pre Covid checklist form

Stay at home if you have any Covid symptoms, have been in contact with anyone with symptoms, or anyone in your household has symptoms, and reschedule your appointment for a later date.

Arrive on time for your appointment. If you are early, please wait outside, or the inner door and I will collect you once the client before you has left the salon. I will be allowing ample cleaning time between each client.

If you arrive late for your appointment you will be required to reschedule for another day, or shorten the treatment time. As we have strict cleaning protocols in place to be ready for the next client.

You will be asked to sanitise your hands before and after your treatment.

Keep belongings to a minimum, you will be asked to pop your belongings in a box by your treatment table. Please keep your mobile phone in your bag during the treatment.

You may bring a bottle of water with you to your appointment

Bring a mask with you, I am able to provide a mask and gloves kit for a small charge if you forget your own

Please attend your appointment on your own

When you contact the salon via telephone, facebook, please leave a message and i will get back to you. The online booking system will be switched off for now.

There have been changes to the treatments we can offer, and to the price list. we aim to provide more luxury, pampering and package based treatments. Treatments will be subject to change depending on the government guidelines.

The door will be locked throughout your appointment, and appointments will be strictly 1-1. I will not leave the treatment room during the treatment. Please bring a mask with you. If you don’t have a mask, I can supply a mask and glove kit for a small charge.

If you are have any questions or are unsure of anything please don’t hesitate to ask.

If you are in the Vulnerable category you can request a suitable time to come in which would make you feel more comfortable, ie first appointment or last appointment of the day

In the unlikely event that you are unhappy please make us aware whilst you are in the salon. If you are unable to do so, please send a detailed email with time stamped pictures to enquiries@theskinstation.co.uk within 7 days of your initial appointment. Any complaints made after 7 days may not be resolved as efficiently and a response may be delayed.

We recognise that personal privacy is an important issue and therefore take your personal data seriously. In regards to the GDPR act, any personal or medical information gathered through the website or paperwork signed at the salon will only be used for insurance and medical purposes. We hereby declare that we do not sell, license or trade your personal information to third parties. We also declare that we do not distribute your personal information to marketing companies or other such organisations. We may ask for your name, address, date of birth, email address, medical history or allergies. We need this information for booking purposes and to make sure you are eligible for the treatment. It is essential for us to ask for this information before carrying out the treatment as some medical conditions, medication or allergies may complicate the treatment. Failure to gather this information may be detrimental to your health and safety or impact your final results.

Policy

This policy has been drawn up in response to the current pandemic, using the current guidelines and legislation available. All the stated additional procedures have been implemented to ensure the highest standard of health and safety for our clients as well as the team. We will continue to take advice from the industry insurers, governing bodies, and general government guidelines regarding all safe practices.

All points are subject to change, depending on the current restrictions.

TheSkinStation’s priority is to keep clients and staff safe, as far as possible, during their time in the clinic.

During closure, the team have all completed the Barbicide® COVID-19 Certification. The course covers training in proper sanitation and disinfection practices and procedures consistent with the highest beauty industry standards.

We will ensure adequate ventilation throughout the clinic with doors and windows open where possible and between treatments.

Increased cleaning of the treatment rooms will take place between treatments and thoroughly at the end of every day. This will include all common surfaces and touch points such as door handles etc. A strict cleaning routine will be in place daily and between treatments, including toilets – bleached and sanitised after every use.

All equipment and touch points will be disinfected or sterilised after every treatment in line with specific manufacturer’s or industry guidelines for your health and safety, enabling clients and staff to have peace of mind that every item used as well as all touch points are the highest possible level of cleanliness.

Where possible we will use sustainable, single-use items. These will be disposed of according to the supplier’s guidelines to ensure clients and staff are protected from cross-infection.

Staff will be wearing PPE (personal protective equipment). This will include items such as gloves, face masks, visors and aprons, and this may vary depending on the service being provided and the restrictions in place at any given time. Please do not be worried or alarmed by this – it is simply a safety measure to ensure everyone is kept as safe as possible.

We require all clients to wear a face mask when in and around the clinic. If you choose to wear disposable gloves, we will respect your decision. Masks will be asked to be removed as and when is necessary, depending on the treatment taking place.

All disposable items will be removed from the room between each client.

Appointments

If any client or any of the people in the client’s household feel unwell or display any COVID-19 symptoms, we request they advise us as soon as possible and do not attend your appointment.

If anyone working at The Skin Station becomes unwell or shows symptoms of COVID-19, they will get a Covid-19 Test and then self-isolate immediately. Should this happen, please be aware that your appointment may be rearranged at short notice. We understand this could, of course, cause inconvenience, but please know that it will only be done for your own health and safety. We will rebook your appointment as soon as possible, maybe with another member of the team and you will take priority over any new enquires.

All bookings will be via appointment only. Please book online or telephone us on 07888474791 to make any appointments during our opening times. Should the line be engaged or unanswered, please email us at enquiries@theskinstation.co.uk. We will contact everyone back and we very much appreciate your patience. The online booking feature has been disabled during this time to enable us to have complete control over the appointment diary, allowing us to monitor time for cleaning, other necessary measures and staff working hours.

Visiting Us – What we expect from you.

For your own health and safety, we will invite you into the salon when it is time for your appointment. Please feel free to wait outside at the time of your appointment. If we cannot see you, we will call you on the contact number provided when booking is placed. Please ensure this is accurate when filling out your information on the contact page prior to your appointment.

Please do not arrive late for your appointment.

Due to the current safety measures, there will be no waiting area available inside the clinic. Where possible we will escort you straight to the treatment room, where we will ask you to place your belongings into a sanitised plastic box with a lid. Due to this, we kindly ask you to bring minimal personal belongings into the salon.

Please arrive for your appointment on your own. In efforts to reduce the traffic levels within the clinic and ensure we are adhering to safety measures, please be aware that children, family, or friends will not be able to join you for your appointment.

No food must be brought in with you.

We will stagger customer arrival times where possible and adhere to social distancing wherever possible.

You will be required to wear a face mask throughout your time in the clinic and this should fully cover your nose and mouth (treatment dependant.) You will be offered a disposable face mask upon entry unless you wish to wear your own. You will be responsible for the safe disposal of your mask after exiting the clinic.

Please avoid any unnecessary handling of furniture or clinic property.

During your treatment

We will ensure our hands are thoroughly sanitised as per current government guidelines prior to the start of your treatment.

We are confident we will be able to provide our treatments at our usual high standard to allow relaxation and comfort whist ensuring your health and safety.

If you have any concerns or requests prior to the start of the treatment, please do let us know as we may be able to adapt them to allow peace of mind and an enjoyable experience.